Front Office Manager - (on board luxury river cruise ship)

Front Office Manager

Requirements:

Min. 2 years' experience as Front Office Manager in 4* or 5* operations (hotel and/or cruise ships)
Highly proficient in spoken and written English, French can be an advantage
Strong computer skills (MS Office)
Experience in bookkeeping, accounting, ordering, and inventory controlling
Self-organized, disciplined, and reliable
Good problem-solving skills
Complaint management skills
Stress tolerant

Role and Responsibilities:

Actively manage the daily operation of the front office
Conduct trainings, coordinate, and supervise the front desk staff
Assist and replace the hotel manager if required
Prepare and send the port reports for arrival and departure
Supervise the onboard boutique
Monitor and control daily account closings performed by the night auditor
Cruise preparations
Administer cruise closings, including invoice controls, credit card settlements, and record onboard revenues
Prepare on-duty schedules in accordance with legal requirements
Be familiar with all docking locations and shore excursions
In charge of monthly inventories
Handle guest complaints
Distribute information within the team as well as to other departments
Ensure shore-side IT support if required
Arrange external laundry suppliers
Introduction and documentation of joining crew members
Conduct evaluations of the front desk team with the assistance of the hotel manager
Monitor and ensure necessary on-board discipline
Ensure no unauthorized persons are entering the vessel
Participate in all safety drills
Report any potential safety hazards
Responsible for AGE control panel and codes
Maintain and update safety book
Update safety role and in-port-manning lists
Participate in scheduled trainings, briefings, and meetings

Side Tasks:

Perform any other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
Assist other departments as per supervisor's instruction

Available Position (Company name withheld)