Hotel Manager
 

Requirements:

• Min. 2 years’ experience as Hotel Manager in 4* or 5* operations (hotel and/or cruise ships)
• A hotel/catering management or hospitality qualification is considered an advantage
• Highly proficient in spoken and written English, French is a plus
• Knowledge of HACCP and sanitary regulations
• Strong computer skills (MS Office)
• Experience in budgeting, ordering and inventory
• Strong leadership and problem-solving skills
• Familiar with a multicultural working environment
• People management skills
• Have an eye for details

• Represent the company values and visions
• Ensure professional and courteous service while managing the daily operation
• Thrive to continuously reach and exceed guest satisfaction
• Implement and maintain company standards and operating procedures
• Conduct quality controls and spot checks
• Distribute information within the team as well as to all other departments, including shore-side and head office
• In charge of on-board HR matters
• Monitor and support departmental training
• Evaluate head of departments and provide feedback, including performance-enhancing action plans when necessary
• Ensure head of departments frequently evaluate and provide feedback to their team members, including performance-enhancing action plans when necessary
• Support and encourage talented crewmembers by identifying and suggesting career steps, following the company HR operating standards
• Monitor and ensure necessary disciplinary actions are taken and administered in accordance with company standards
• Organize daily meetings with captain, cruise director and heads of departments
• Ensure timely reporting to local authorities
• Liaise professionally with local authorities during inspections and audits
• Update the daily programs in cooperation with the cruise director
• Perform Welcome & Farewell speeches to the guests
• Strive to reach cost, KPI and rating targets
• Monitor the crew vacation plans
• Monitor the crew duty schedules and ensure compliance with relevant labour legislation
• Be familiar with all docking locations and shore excursions
• Monitor monthly inventories, purchase orders, and delivery controls
• Prepare and send cruise closings documentation to the head office
• Handle guest complaints
• Proofread printed guest leaflets
• Ensure proper storage use
• Ensure correct handling of all equipment, devices, machinery, as well as reporting of any defects
• Participate in all safety drills
• Report any potential Safety hazards to the captain
• Participate in scheduled trainings, briefings, and meetings

• Prepare winter repairs and maintenance list
• Perform other duties such as luggage service, loading, and garbage off-loading
• Participate in all safety drills
• Report any potential Safety hazards to the captain
• Participate in scheduled trainings, briefings, and meetings