Cruise / Tour Operations Coordinator
Zug, ZG, Switzerland
Full Time
Experienced
Would you like to be one of the amazing people creating wonders? A deluxe tour and river cruise operator is looking for energetic and motivated persons for its Swiss Office in the Center of Zug.
Cruise/Tour Operations Coordinator 100% (Starting January 2025)
As Operations Coordinator, you will be part of a young, friendly and established team of professionals, supporting the organization in delivering service performance and customer satisfaction. With your high energy, can-do attitude and flawless organizational skills you will make an important contribution in this varied role - from supporting our cruise/tour directors, to working with the product team, accounting, and purchasing to managing the day to day operations.
Responsibilities
Experience
Travel
No agency resumes will be accepted for this position.
Scenic Tours Europe AG, CH-6302 Zug
Cruise/Tour Operations Coordinator 100% (Starting January 2025)
As Operations Coordinator, you will be part of a young, friendly and established team of professionals, supporting the organization in delivering service performance and customer satisfaction. With your high energy, can-do attitude and flawless organizational skills you will make an important contribution in this varied role - from supporting our cruise/tour directors, to working with the product team, accounting, and purchasing to managing the day to day operations.
Responsibilities
- Preparation of all tour related files and documents prior to the operational season.
- Participating in and contributing to trainings and seasonal meetings.
- Preparation of travel documents for both passengers and Cruise/Tour directors.
- To provide specific and detailed information about a given tour to Cruise Directors and Suppliers, such as passenger manifest, special requirements list, rooming list, day by day technical itinerary uniquely tailored to that specific departure
- Emergency handling out of office hours on a rota basis.
- Processing of deviations and alternative programs in case of operational or technical issues.
Experience
- Customer-minded and solution-oriented.
- Passionate about "exceeding expectations" and delivering outstanding customer experiences.
- Clear attention to detail and structured working method.
- Good planning and organizational skills.
- Team player who has experience working in deadline-driven environments.
- English fluency is required, German and other European languages are an advantage.
- Good skills in MS Office programs including MS Teams, Word, Excel, and PowerPoint.
- Valid work and residence permit (at least a B permit).
Travel
- Up to 15% travel is required.
No agency resumes will be accepted for this position.
Scenic Tours Europe AG, CH-6302 Zug
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