Do you have a passion for leveraging excellent customer service and GDS skills to deliver exceptional guest experiences in luxury travel?
Are you excited to help others plan unforgettable journeys to breathtaking destinations around the globe?
Do you thrive in a fast-paced, customer-focused environment where your communication and problem-solving skills shine?
If so, Scenic Luxury Cruises & Tours and Emerald Cruises are looking for you!
The Opportunity
We are seeking a detail-oriented and service-driven Flights Consultant to join our Call Center Operations Team. In this full-time, phone-based role, you will support both direct guests and travel advisor partners, ensuring every air reservation is seamless, accurate, and tailored to the client’s needs. This role is ideal for someone with strong GDS experience, excellent communication skills, and a passion for delivering 5-star luxury travel experiences.
You will play a vital role in supporting our award-winning river and ocean cruises by providing expert guidance on international air bookings and ensuring exceptional service from inquiry to ticketing. Training and continued guidance are provided by experienced leaders to set you up for success.
Key Responsibilities
Guest & Partner Support
Scenic Group is a global leader in luxury river and ocean cruising, proudly operating internationally renowned brands Scenic Luxury Cruises & Tours and Emerald Cruises. For almost 40 years, Scenic Group has redefined the travel experience, delivering unparalleled luxury and adventure to discerning travellers worldwide. With our Vancouver-based sales and marketing office, we serve as the hub for promoting our award-winning river and ocean cruises to Canadian travel agents and guests. This position is open to all qualified applicants who are legally entitled to work in Canada.