Scenic Group
Restaurant Manager - (on board luxury river cruise ship)
River - Restaurant & Bar - Europe, Multiple Countries - Seasonal
Restaurant Manager
Requirements:
- Min. 2 years’ experience as restaurant manager
- Experience in a 4* or 5* operations (hotel or cruise ships)
- Highly proficient in spoken and written English
- Computer skills - MS Office
- Knowledge of inventory and revenues
- Strong leadership skills
- Self-organized, disciplined, and reliable
- Stress tolerant
- Familiar with a multicultural working environment
- Outgoing personality
- Able to conduct trainings
- Overall responsible for ensuring a professional and courteous service within the Food & Beverage department in accordance with company standards and procedures
- Be actively involved in the daily operations and assist station-service when required
- Keep up to date with the company standard operating procedures, particularly for the Food & Beverage department, and ensure its implementation
- Distribute information within the team as well as to other departments
- Prepare the duty schedules in accordance with relevant labor legislation
- Ensure a good knowledge of the vessel’s itinerary, docking locations and shore excursions within the service team
- Take an active role in creating a positive working environment between all departments and encourage open and respectful communication
- Conduct regular briefings and meetings, ensuring a smooth information flow and participate in department meetings conducted by the hotel manager
- Conduct frequent training sessions for the Food & Beverage department
- Ensure a proper introduction of new joining crewmembers to the team
- Evaluate the restaurant team, the bar team, and the butlers, providing feedback to crewmembers, including performance-enhancing action plans when necessary
- Monitor and ensure necessary disciplinary actions are taken and administered according to company standards
- Support and encourage talented crewmembers by suggesting career steps, following HR operation standards
- Maintain a good knowledge of Food & Beverage menus
- Strive to reach cost, revenue and rating targets, implementing necessary improvements or actions if needed
- Review cruise questionnaires and address any issues within the Food & Beverage department, including taking appropriate actions if needed
- Be aware of guest's specific needs and dietary requirements and recommend suitable alternatives
- Perform presentations to guests e.g. menu presentations
- Responsible for ensuring and maintaining cleanliness front and back of the house according to HACCP regulations, including monitoring the compliance with legal requirements
- Observe slow running stock items and expiration control of products
- Responsible for monthly inventories, purchase orders, including equipment items and delivery controls
- Follow up on pending maintenance/stock requests
- Ensure proper storage use
- Ensure correct handling of all equipment and machinery
- Prepare and monitor the department's vacation planning in accordance with the ships’ general vacation plan
- Duly report any potential safety hazards
Side Tasks:
- Assist other departments as per supervisor's instructions
- Perform other duties as assigned, e.g. luggage service, loading, and garbage off-loading
- Participate in all safety drills and ensure solid knowledge of designated safety role
