Scenic Tours Europe Ag

Front Office Manager - (on board luxury river cruise ship)

River - Front Office - Europe, Multiple Countries - Seasonal

Front Office Manager

Requirements:
  • Min. 2 years' experience as Front Office Manager in 4* or 5* operations (hotel and/or cruise ships)
  • Highly proficient in spoken and written English, French can be an advantage
  • Strong computer skills (MS Office)
  • Experience in bookkeeping, accounting, ordering, and inventory controlling
  • Self-organized, disciplined, and reliable
  • Good problem-solving skills
  • Complaint management skills
  • Stress tolerant

Role and Responsibilities:
  • Actively manage the daily operation of the front office
  • Conduct trainings, coordinate, and supervise the front desk staff
  • Assist and replace the hotel manager if required
  • Prepare and send the port reports for arrival and departure
  • Supervise the onboard boutique
  • Monitor and control daily account closings performed by the night auditor
  • Cruise preparations
  • Administer cruise closings, including invoice controls, credit card settlements, and record onboard revenues
  • Prepare on-duty schedules in accordance with legal requirements
  • Be familiar with all docking locations and shore excursions
  • In charge of monthly inventories
  • Handle guest complaints
  • Distribute information within the team as well as to other departments
  • Ensure shore-side IT support if required
  • Arrange external laundry suppliers
  • Introduction and documentation of joining crew members
  • Conduct evaluations of the front desk team with the assistance of the hotel manager
  • Monitor and ensure necessary on-board discipline
  • Ensure no unauthorized persons are entering the vessel
  • Participate in all safety drills
  • Report any potential safety hazards
  • Responsible for AGE control panel and codes
  • Maintain and update safety book
  • Update safety role and in-port-manning lists
  • Participate in scheduled trainings, briefings, and meetings

Side Tasks:
  • Perform any other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
  • Assist other departments as per supervisor's instruction
Apply: Front Office Manager - (on board luxury river cruise ship)
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Cover Letter
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Do you have a European Union passport?*
What is your nationality?
Do you have previous experience in the position you are inquiring about?*
Have you ever worked on a cruise ships before?*
Which of the following languages do you speak?*
Do you speak any other languages ?
Have you ever worked for Scenic before?*
If your previous answer starts with YES, than please indicate the reason why you are no longer working for Scenic.
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