Scenic Tours Europe Ag

Hotel Director - (on board luxury river cruise ship)

River - Front Office - Europe, Multiple Countries - Seasonal

Hotel Manager
 

Requirements:

  • Min. 2 years’ experience as Hotel Manager in 4* or 5* operations (hotel and/or cruise ships)
  • A hotel/catering management or hospitality qualification is considered an advantage
  • Highly proficient in spoken and written English, French is a plus
  • Knowledge of HACCP and sanitary regulations
  • Strong computer skills (MS Office)
  • Experience in budgeting, ordering and inventory
  • Strong leadership and problem-solving skills
  • Familiar with a multicultural working environment
  • People management skills
  • Have an eye for details
Role and Responsibilities:
  • Represent the company values and visions
  • Ensure professional and courteous service while managing the daily operation
  • Thrive to continuously reach and exceed guest satisfaction
  • Implement and maintain company standards and operating procedures
  • Conduct quality controls and spot checks
  • Distribute information within the team as well as to all other departments, including shore-side and head office
  • In charge of on-board HR matters
  • Monitor and support departmental training
  • Evaluate head of departments and provide feedback, including performance-enhancing action plans when necessary
  • Ensure head of departments frequently evaluate and provide feedback to their team members, including performance-enhancing action plans when necessary
  • Support and encourage talented crewmembers by identifying and suggesting career steps, following the company HR operating standards
  • Monitor and ensure necessary disciplinary actions are taken and administered in accordance with company standards
  • Organize daily meetings with captain, cruise director and heads of departments
  • Ensure timely reporting to local authorities
  • Liaise professionally with local authorities during inspections and audits
  • Update the daily programs in cooperation with the cruise director
  • Perform Welcome & Farewell speeches to the guests
  • Strive to reach cost, KPI and rating targets
  • Monitor the crew vacation plans
  • Monitor the crew duty schedules and ensure compliance with relevant labour legislation
  • Be familiar with all docking locations and shore excursions
  • Monitor monthly inventories, purchase orders, and delivery controls
  • Prepare and send cruise closings documentation to the head office
  • Handle guest complaints
  • Proofread printed guest leaflets
  • Ensure proper storage use
  • Ensure correct handling of all equipment, devices, machinery, as well as reporting of any defects
  • Participate in all safety drills
  • Report any potential Safety hazards to the captain
  • Participate in scheduled trainings, briefings, and meetings

Side Tasks:
  • Prepare winter repairs and maintenance list
  • Perform other duties such as luggage service, loading, and garbage off-loading
  • Participate in all safety drills
  • Report any potential Safety hazards to the captain
  • Participate in scheduled trainings, briefings, and meetings
Apply: Hotel Director - (on board luxury river cruise ship)
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter
Who referred you to this position? Enter their first and last name here.
What languages do you speak fluently?
Earliest start date?
Do you have a European Union passport?*
What is your nationality?
Do you have previous experience in the position you are inquiring about?*
Have you ever worked on a cruise ships before?*
Which of the following languages do you speak?*
Do you speak any other languages ?
Have you ever worked for Scenic before?*
If your previous answer starts with YES, than please indicate the reason why you are no longer working for Scenic.
Human Check*