Scenic Tours Europe Ag

Receptionist - (on board luxury river cruise ship)

River - Front Office - Europe, Multiple Countries - Seasonal

Receptionist

Requirements:

  • Min. 2-years’ experience as Receptionist in a 4* or 5* operations (hotel or cruise ships)
  • Highly proficient in spoken and written English, French knowledge an advantage
  • Strong computer skills (MS Office)
  • Stress tolerant
  • Familiar with a multicultural working environment
  • Self-organized, disciplined, and reliable
  • Good problem-solving skills
  • Complaint management skills


Role and Responsibilities:

  • Provide a professional and courteous service in accordance with company standards and procedures
  • Guest Check-in and Check-out
  • Handle guest complaints, special requests professionally and to inform supervisor
  • Distribute information within the team as well as to other departments
  • Ensure a complete display of all items in the onboard shop as per company standards
  • Verify all people on board (guests and crew) at departures
  • Ensure unauthorized persons are not coming on board
  • Replacing Front Office Manager during the absence
  • Assist Front Office Manager with preparations of the upcoming cruise and closing of the current cruise
  • Book guest checks, perform daily closings, enter guest, and crew information at embarkation
  • Count cash at every shift change
  • Ensure correct handling of all equipment, devices, and machinery
  • Participate in all safety drills
  • Report any potential safety hazards
  • Update the AGE control panel and codes when needed
  • Maintain and update the red safety book as per instructions
  • Participate in scheduled trainings, briefings, and meetings


Side Tasks:

  • Perform other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
  • Assist with monthly inventories as per supervisor's instructions
  • Assist other departments as per supervisor's instructions
Apply: Receptionist - (on board luxury river cruise ship)
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Cover Letter
Earliest start date?
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!
Do you have a European Union passport?*
What is your nationality?
Do you have previous experience in the position you are inquiring about?*
Have you ever worked on a cruise ships before?*
Which of the following languages do you speak?*
Do you speak any other languages ?
Have you ever worked for Scenic before?*
If your previous answer starts with YES, than please indicate the reason why you are no longer working for Scenic.
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