Wellbeing Coach

Requirements:

Min 2 years’ experience as a massage therapist
Professional certification for massage therapist
Experience in 4* or 5* operations (Hotel and/or cruise ships) preferred
Basic Fitness or Yoga Instructor certificate can be a good advantage
Highly proficient in spoken and written English
Self-organized, disciplined, and reliable
Team player
Problem solver, troubleshooter
Work under pressure and stressful situation
Smart presentation
Familiar to work in a multicultural environment
Outgoing toward guests
Customer service oriented

Role and Responsibilities:

Providing professional and courteous service according to the Company standards and procedures
Offering and promoting complimentary massages on embarkation day in the lounge
Offering treatment samples lasting no longer than 5 minutes in public areas free of charge in alliance with Cruise Director.
Ensuring active involvement in reaching higher guest satisfaction, including participating in additional Entertainment activities as per Company standard
Welcoming and greeting of guests according to the Company standard
Actively promoting and recommending the available SPA services according to guest's needs and in alliance with the Cruise Director
Providing complimentary 30-minutes-massages to the crew (one crew per day only) on availability.
Providing regular daily scheduled sports activities such as, stretching or Nordic walking as per instruction of Cruise Director
Providing yoga and meditation/stretch classes
Retaining full knowledge of the SPA menu
Assisting with purchasing orders including stock items, monthly inventory, and delivery control
Retaining full knowledge of the daily program
Informing Supervisor immediately about any guest complaint
Ensuring correct handling of all equipment, machinery, and chemicals
Notifying Supervisor about breakage and damage of all equipment, furniture, and machinery
Maintaining cleanliness front and back of the house according to HACCP regulations, in particular the treatment rooms
Participating in all Safety Drills as per Captain's orders and ensuring solid knowledge of designated Safety role
Reporting any potential Safety hazards immediately

Side Tasks:

Participating in scheduled trainings, briefings, and meetings
Fulfilling further job-related duties as instructed by the Supervisor, such as luggage service, loading, and garbage off-loading
Assisting with monthly inventories as per Supervisor's instruction
Welcome back face towels – preparation and service when not busy with spa services
Pool/Jacuzzi area cleaning and exchange of towels when not busy with spa services
Refill of ESPA cabin amenities in guest suites – assist HK
Assisting with embarkation duties as directed by HM
Guest Cycling/Walking tours – as directed by Cruise Director
Ensuring gym is well maintained and cleaned daily

Wellbeing Coach - (on board luxury river cruise ship)

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