Executive Housekeeper

Requirements:

• Min. 2 years' experience in a housekeeping department as a manager
• Experience in a 4* or 5* operations (hotel or cruise ships)
• Highly proficient in spoken and written English
• Knowledge of sanitary regulations
• Knowledge of budgeting, costs and KPI’s
• Excellent understanding of chemicals and cleaning products
• Good problem-solving skills
• Stress tolerant
• Familiar with a multicultural working environment

Role and Responsibilities:

• Overall responsible for the smooth organization and running of the housekeeping department
• Ensure maintenance and cleanliness front and back of house according to Ecolab regulations, including crew area.
• Assist the housekeeping team with the cleaning and service of guest's cabins, including turndown service and embarkation set up as needed
• Welcome and greet guests according to company standards
• Overlook and monitor the distribution of items to cabins
• Strive to reach cost, revenue, and rating targets and implement necessary improvements and actions
• Execute purchase orders, including equipment items and delivery control
• Overall responsibility of uniforms (issuance, controlling and returning)
• Ensure a proper introduction of new joining crewmembers to the team
• Evaluate the housekeeping team with the assistance of the Asst. Housekeeper and provide feedback to crewmembers, including performance enhancing action plans when needed
• Ensure a proper storage use
• Ensure knowledge of all docking locations and shore excursions within the housekeeping team
• Prepare and monitor the department's vacation planning in accordance with the vessels’ general vacation plan
• In charge of pest control and action plans in accordance with company standards
• Review cruise questionnaires and address any matters with the housekeeping team
• Conduct frequent training sessions with the housekeeping department
• Overall responsible for handling of all guest and crew laundry, including externally laundered linen and uniforms
• Ensure correct handling of all equipment chemicals and machinery
• Ensure the housekeeping department has a complete understanding of designated safety roles, duties and in-port-manning
• Duly report any potential safety hazards

Side Tasks:

• Participate in scheduled trainings, briefings, and meetings
• Perform other duties as assigned, e.g. luggage service, loading, and garbage off-loading
• Participate in all safety drills and ensure solid knowledge of designated Safety role