Butler - (on board luxury river cruise ship)

Butler

Requirements:

• Min. 2 years’ experience in the same field
• Experience in a 4* or 5* operations (hotel and/or cruise ships)
• Highly proficient in spoken and written English
• Self-organized, disciplined, and reliable
• Team player
• Able to handle multiple tasks simultaneously 
• Familiar with a multicultural working environment
• Outgoing personality
• Good problem-solving skills

Role and Responsibilities:

• Provide a professional and courteous service at designated workstations in accordance with company standards and procedures
• Introduce butler services, amenities, and facilities to all guests
• Responsible for room service in all suites
• Jointly responsible with the assistant restaurant manager for the specialty-restaurant (L'Amour, Portobello, La Rive)
• Retain full knowledge of the Food & Beverage menu
• Prepare the River Café display
• Provide Early-Riser- & Late-Breakfast
• Prepare and assist with Café Lunch set up and service
• Clean and polish chinaware, glasses, and silverware
• Duly inform supervisor about any guest complaints
• Notify supervisor about breakage or damage of any equipment or machinery and keep a record/list of breakage
• Maintain cleanliness front and back of the house according to HACCP regulations.
• Ensure correct handling of all equipment and machinery
• Duly report any potential safety hazards

Side Tasks:

• Assist other departments as per supervisor's instructions
• Perform other duties as assigned, e.g. luggage service, loading, and garbage off-loading
• Participate in all safety drills and ensure solid knowledge of designated Safety role