Inside Sales Coordinator - LATAM

Mexico City, Mexico
Full Time
Mid Level
Scenic Group, which includes Emerald Cruises, Scenic Luxury Cruises & Tours, Mayflower Cruises & Tours and Evergreen Tours, has grown over its 37-year history to include award-winning, river and ocean cruises and handcrafted land journeys that take guests to many of the world’s most fascinating destinations covering all seven continents. Since 2008, Scenic has set the benchmark for truly all-inclusive, five-star river cruises in Europe and Southeast Asia as well as luxury cruises on Egypt’s Nile on board a private luxury charter. In 2019, Scenic introduced Scenic Eclipse, The World’s First Discovery Yacht™, a 228-guest ultra-luxury ship, and in 2023, unveiled its sister, Scenic Eclipse II. Emerald Cruises has nine branded Star-Ships offering river sailings in Europe and on the Mekong. In 2022, Emerald Azzurra was the first yacht to launch under the Emerald Cruises brand – a 100-guest superyacht sailing the warm waters of the Mediterranean, Adriatic, Caribbean and Central America – followed in August 2023 by its sister, Emerald Sakara.

Scenic Group is looking to hire an Inside Sales Coordinator Latam coordinator to join our team in Mexico City, Mexico location.

Position Summary

In this position, you will be responsible for facilitating the sales representative’s activities to maximize their performance and the solid and long-lasting development of the company. You will also provide support to the Area Sales Director (ASD) in identifying and cultivating new business opportunities, increasing the number of active travel advisors and agencies within your assigned territory. You must help the ASD to profile, qualify, and evaluate travel advisor and agency potential so that the right allocation of sales resources is put in place.
Essential Duties and Responsibilities
  • Oversees advisor booking experience to ensure service excellence.
  •  Maintains regular contact with all agency partners to ensure high levels of satisfaction and optimize long-term agency partner value.
  •  Acts as primary liaison between advisor and key points of contacts within the reservations department; liaise between the travel agents and Scenic’s internal departments throughout the booking process (i.e. ShoreEX, Hotels, Destination Management),
  •  Responsible for process education to inform advisors on how to best manage bookings
  •  Trains travel advisors on how to use internal resources such as Expressbook and Marketing Materials.
  •  Communicates and interacts effectively with decision makers, at all levels internally and externally.
  •  Maintains accurate records of all agency partners, utilizing company-supported technology tools and processes.
  •  Facilitates the Area Sales Directors and Business Development Specialists in capturing new business opportunities and growing the agency database with new/potential agency partners.
  •  Executes marketing activities (direct mail, email etc.) to stimulate sales and grow Scenic’s share of business within every agency partner.
  •  Services existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners with arranging guest preferences. Researches, provides information and liaises with other internal departments, in order to accommodate clients’ needs.
  •  Conducts basic research for the purpose of problem resolution and communicates solutions to travel partners and/or guests.
  •  Directs non-routine matters to the appropriate resource for special handling and resolution.
  •  Monitors options on a daily basis to covert new business opportunities
  •  Manages performance contracts and supports Area Sales Director (ASD) with goal setting and performance review.
  •  Executes follow up activities assigned by ASD after ASD’s sales calls.
  •  Creates sales support materials.
  •  Meets assigned quarterly sales and execution-based targets.
  •  Employs technical selling skills and product knowledge in all areas to ensure effective presentation of Scenic products and services.
  •  Provides information, solves problems and services incoming telephone calls in a professional and efficient manner.
  •  Maximizes all opportunities in the process of closing a sale; services existing bookings and exercises upsell opportunities throughout the travel advisor experience.
  •  Database and CRM management; ensures the Travel Agency Master (TAM) database is up-to-date.
  •  Assists in departmental sales efforts to move soft sailings and last minute inventory.
  •  Orders brochures and marketing collaterals for agencies replenishment and trade shows
  •  Supports Area Sales Directors with their territory budgets.

Qualifications, Knowledge And Skills
  • Bachelor’s degree in a related field of study
  •  Three to five years’ experience working in customer service or sales.
  •  Excellent interpersonal skills and ability to tactfully interact with internal and external contacts
  • Solution-oriented, outcome focused.
  • Ability to multi-task in a fast-paced environment
  • Neat, professional appearance and demeanor expected at all time when representing the company brands at trade functions.
  •  Proven ability to achieve results and work well under pressure.
  •  Knowledge of Microsoft Office (Outlook, Excel, Word) and CRM tools.
  •  Written and verbal communication skills in English and Spanish
  •  Orientation towards details and strong organizational skills
  •  Positive team-player attitude
  • Excellent interpersonal skills
  •  Commitment to learning
  • Availability to travel up to 30% of the time.
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